FREQUENTLY ASKED QUESTIONS
Yes, we strive to provide accurate representations of our products. The images on our website are taken in natural lighting and depict the actual items you will receive. However, please note that colors may vary slightly due to different screen settings. If you have any concerns about a specific product, feel free to reach out to our customer service team for assistance.
You can view your sales receipt in your account section on our website. Simply log in to your account, navigate to the "Order History" section, and select the specific order to view and download your receipt. If you checked out as a guest, you will receive an email confirmation with your receipt attached. If you need further assistance, please contact our customer support.
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We want you to be completely satisfied with your purchase! If you need to return an item, please visit our Returns Policy page for detailed instructions. Generally, you can initiate a return within 30 days of receiving your order. Ensure that the item is in its original condition and packaging. Once we receive your return, we will process your refund or exchange promptly.
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We understand how disappointing it can be when an item is out of stock. While we cannot guarantee that every item will be restocked, we frequently assess our inventory and work with our suppliers to replenish popular items. To stay updated, we recommend signing up for our newsletter or checking back regularly. You can also contact customer service for specific inquiries about restocking.
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We offer shipping across the United Arab Emirates. During the checkout process, you will be prompted to enter your shipping address. Please ensure that the address is complete and accurate to avoid any delivery issues. If you have any questions about shipping options or rates, feel free to reach out to our customer support team for assistance.
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